Cancellation & Refund Policy

Last updated: 2026-10-03

Wordly API credits are digital services delivered to the account immediately after confirmed payment.

Before delivery

If a payment succeeds but credits have not been delivered, do not pay again. Check Billing history and contact technical support with the order reference.

Cancellation and withdrawal

At checkout you explicitly request immediate delivery of digital credits. Rights that cannot legally be waived remain unaffected. Unused purchases may be reviewed when required by applicable consumer law.

Technical failures

Duplicate charges, confirmed payments without credit delivery, or incorrect package delivery will be investigated. Approved refunds are returned through the original payment method and processing time depends on the payment provider and issuing bank.

Consumed credits

Credits already consumed by successful API requests are generally not refundable, except where mandatory law requires otherwise or a verified Wordly billing error occurred.

Requesting review

Email [email protected] with your account email and order reference. Never send card numbers or security codes.